A locked door can't wait. Lorela takes the call.
A customer is standing outside a locked door and you're elbow-deep in another job. Lorela is an AI assistant for locksmiths: she takes the calls you can't get to, writes down the situation and the address given and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. The number on your cards and your van stays yours.
2
Your phone still rings first
You take calls as usual. Lorela steps in when you have your hands in a lock on another job and can't stop.
3
A summary after the call
Who called, what address and how urgent it is - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
Locked out of a flat
Writes down the location and the situation the customer describes. Before you head out, you can check the address and agree the next step with them.
Locked out of a car
Notes where the car is parked and the details the caller gives about it. Fill in the rest when you call back.
A night-time emergency
Takes calls outside your working hours too. The summary describes the situation, and you decide when to get back to the customer.
Lost keys
Records what the customer needs and what they say about the lock or a rekey. You settle the scope of the work with them.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
Does she quote the caller a rough price for the visit?
No, she doesn't quote or guess a price. She takes the details and passes them to you, and you agree the price of the job yourself.
How does it work at night in an emergency?
She takes the call at night too and sends a summary of what the caller said. She doesn't confirm a visit or an arrival time herself; you arrange the next step.
Does she get the exact address?
When the caller gives it, she writes it down and repeats it back once to check. If the address is incomplete or unclear, verify it before you head out.
Hear how Lorela talks to a customer
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.