The reception phone is ringing. Lorela picks it up.
Your staff are dealing with patients at reception, and the phone is one more line. Lorela is an AI assistant for GP and dental surgeries: she takes the calls you can't get to, notes the problem described or the request for an appointment, and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. Your surgery's number stays the same.
2
Your phone still rings first
You take calls first. Lorela steps in when there's a line at reception and nobody can get to the phone.
3
A summary after the call
Who called, what the patient described and what they need - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
Acute tooth pain
Records the symptoms the patient describes and can flag urgency in the summary. Assessing the condition and the next step stay with you.
A new patient
Finds out what the patient is coming in for and takes a contact. You add them to your patient records when you have a free moment.
Changing an appointment
Notes the request to move or cancel an appointment. You change the calendar and confirm it with the patient.
A call after hours
Takes calls after closing time too, when people most often remember they need to book. In the morning the requests are lined up in your summaries.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
How does she pass on a message about acute symptoms?
She records the symptoms the patient describes and can mark them as urgent in the summary. How serious it is and what to do next is for you to judge; Lorela is not an emergency service and cannot call 999.
Are you taking new patients - does Lorela handle that herself?
She collects the basic details and a contact and puts them in the summary - whether you accept the patient stays your decision. Lorela doesn't add any patient to your patient records herself.
What about sensitive health information from the call?
Only you get the summary. Call transcripts are stored in our database in Frankfurt and deleted after a year; we never sell them. You'll find the whole path of a call at lorela.uk/bezpecnost.
Hear how Lorela talks to a patient
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.