Scissors in hand, client in the chair. Lorela has the phone.
While you're working on a client you can't pick up, and by the time you call back, the caller is writing to another salon. Lorela is an AI assistant for salons: she takes the calls you can't get to, finds out what the caller wants to book and when, and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. The number on your salon sign and your Instagram stays yours.
2
Your phone still rings first
You take calls as usual. Lorela steps in when your hands are busy with a client and you can't pick up.
3
A summary after the call
Who called, what they want to book and when it would suit them - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A booking request
Finds out which service the client wants to book and when it would suit her, and takes a contact. You confirm the time once you check your calendar.
A cancellation or a change
Notes the request to cancel or move an appointment. You change the calendar and confirm with the client.
A regular client
Looks up your contacts, so she recognises a regular client by number and greets her by name. No "who's calling?" for people whose hair you've cut for years.
A question about price
Notes which service the client is asking about. She doesn't quote a price; you give the client a price when you call back.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
Does it write into the booking system, or just send a request?
She sends you the request as a summary - Lorela doesn't connect to booking calendars. You enter the appointment in your own system when you call the client back.
Does she recognise a regular client by number and greet her by name?
Yes, if you have the client saved in your contacts. She recognises the number and greets her by name, not as an unknown caller.
What if the caller only wants a price?
She doesn't quote or guess a price. She notes what the caller is asking about, and you give the price for their hair or chosen service when you call back.
Hear how Lorela talks to a client
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.