You're in a meeting. A client calls. Lorela takes it.
A client who can't get through tries another firm. Lorela is an AI assistant for solicitors: she takes the calls you can't get to, politely finds out what the matter is and how urgent it is, and sends you a summary afterward. You call back with the background for the next step.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. Your firm's number stays the same.
2
Your phone still rings first
You take calls first. Lorela steps in when you're in court, with a client or after hours.
3
A summary after the call
Who called, about what matter and how urgent it is - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A new client
Finds out what the caller needs help with and how urgent it is, and takes their contact. You call back with a clear picture of the matter.
Hearings and court dates
Phones are switched off in court. Lorela takes the calls meanwhile and flags urgent matters, so after the hearing you know what can't wait until tomorrow.
A returning client
Looks up your contacts, so she recognises a client by number and greets them by name. A relationship built over years doesn't start with a question about a name.
Discretion
Only you get the summary of a call. Call transcripts are stored in our database in Frankfurt and deleted after a year; we never sell them.
7 days free, then £15 a month including VAT. A fraction of what a receptionist costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
What about confidentiality and data?
Only you get the summary. Call transcripts and contacts are stored in our database in Frankfurt, transcripts are deleted after a year, and we never sell them. You'll find the whole path of a call at lorela.uk/bezpecnost.
Does the caller know they're talking to an assistant?
Lorela introduces herself as a virtual assistant, and if a caller asks whether she's a robot, she says so plainly. She pretends nothing - and the caller still gets what they needed done.
Can the whole firm use it?
Each account covers one phone number, with its own contacts. For a reception with several lines, write to hello@lorela.uk and we'll talk it through.
Hear how Lorela talks to a client
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.