Hoover in hand. Requests wait in your summary.
At a client's home the phone is out of reach, and it's hard to tell a new request from a regular client moving a date. Lorela is an AI assistant for cleaning companies: she takes the calls you can't get to, finds out the address and the size of the job, and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. The number on your cards and your website stays yours.
2
Your phone still rings first
You take calls as usual. Lorela steps in when you're at a client's with a hoover in hand and simply can't pick up.
3
A summary after the call
Who called, at what address and what kind of cleaning they need - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A new request
Finds out the address, the size of the job and how often it should repeat, and takes a contact. You send the quote when you have a free moment.
A regular client moves a date
With your contacts connected, she can greet a regular client by name. She notes the request to change the date; you confirm the new time.
After-builders clean
Picks up that it's a one-off after-builders clean, not a regular one, and notes the scope separately. You estimate the price on site.
Out of reach all day
Takes forwarded calls all day, even when you've been at clients' places without a signal since morning. In the evening you go through the requests in your summaries.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
Can she tell a new request from a regular client?
Yes. She recognises a regular client by the phone number from your contacts and greets them by name; a new request she handles as an unknown number and asks for the basics.
Can she handle a after-builders clean as a separate request?
Yes, she asks what type of cleaning it is and notes a one-off after-builders clean separately from a regular one. You estimate the scope and the price on site.
How do I find out the address and the size of the job?
If the caller gives them, they're in the summary. You usually get it within a minute after the call ends, by email or in the app. Missing details you fill in when you call back.
Hear how Lorela talks to a customer
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.