Guides
Short, practical guides about phones and missed calls. No fluff - codes, steps and what fits when.
Updated 8 November 2026
- Call diverts: codes and guideThe codes step by step, iPhone and Android, how to test it and how to turn it off with ##002#.
- Call diverts on EEThe 150 menu that EE documents, the standard codes and how EE charges a diverted call.
- Call diverts on O2The standard codes on O2, ##002# to clear every divert and what to check on pay as you go.
- Call diverts on VodafoneVodafone's own codes, the ring time and why pay as you go can only divert to voicemail.
- Call diverts on ThreeThe standard codes on Three, which Three does not publish itself, and how it bills diverted calls.
- Voicemail on EE, O2, Vodafone and ThreeHow voicemail works with diverts, how to turn a divert off and what can replace voicemail.
- Voicemail, answering service or AI assistant?An honest comparison: what happens to a missed call, what you find out and what it costs.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
Where do your missed calls go?
Lorela is an AI assistant for missed calls. Divert the calls you can't answer to Lorela and it picks up, finds out what the caller needs and sends you a summary within a minute by email or in the app. 7 days free, then £15 a month or £149 a year.