On a ladder, screwdriver in hand. Lorela takes the call.
A customer with no power who can't reach you tries the next electrician within minutes. Lorela is an AI assistant for electricians: she takes the calls you can't get to, writes down the problem or the inspection request and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. The number on your cards and your van stays yours.
2
Your phone still rings first
You take calls as usual. Lorela steps in when you're on a ladder, at the consumer unit or working on live equipment and can't reach for the phone.
3
A summary after the call
Who called, whether it's a power cut or an inspection request, and how urgent it is - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A power cut
Writes down what the customer describes, such as a power cut or a sparking socket. She can highlight urgency in the summary; the fault and the next step are for you to judge.
An inspection before sign-off
Finds out what kind of inspection it is and when it has to be done, and takes a contact. You call back with the deadline in front of you, not from memory.
A new request
Asks what needs doing and where, and takes a name and phone number. You decide when your hands are free.
A regular customer
Looks up your contacts, so she recognises a customer you've known for years by number and greets them by name.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
How does she pass on a message about a possible emergency?
She asks what's going on and can mark the call as urgent based on what the caller describes. The summary has their request; you judge the fault and what needs to be done.
What if the customer describes a technical problem she doesn't understand?
She sums up the description and leaves the assessment to you. If a detail is unclear, check it when you call back.
Does she quote a rough price, or just take the request?
She doesn't quote or guess a price. She takes the request and passes it to you, and you quote the job when you call back.
Hear how Lorela talks to a customer
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.