An animal on the examination table. Lorela takes the call.
A pet owner calls while your hands are busy with a patient on the table. Lorela is an AI assistant for vets: she takes the calls you can't get to, notes the problem described or the booking request, and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. Your clinic's number stays the same.
2
Your phone still rings first
You take calls as usual. Lorela steps in when your hands are busy with an animal on the table.
3
A summary after the call
Who called, what happened to the animal and how urgent it is - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
An injured animal
Writes down what the owner said about the injury and can flag urgency in the summary. How serious it is and what to do next is for you to judge.
Sudden symptoms
Sums up the symptoms the owner described, such as vomiting, limping or lethargy. The professional assessment stays with you.
A vaccination request
Finds out which vaccination it is and when it would suit the owner, and takes a contact. You confirm the time once you check your calendar.
After hours
Takes a message after closing time too. The summary is there for you to get back to the pet owner.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
How does she pass on a message about an animal in acute trouble?
She records the trouble the owner describes and can mark it as urgent in the summary. How serious it is and what to do next is for you to judge; Lorela is not an emergency vet service.
Will she tell the owner whether to come in right away?
No, she gives no medical advice - that's yours to give. She writes down what the owner described and how urgent it sounds, and you decide when you call back.
Does it work outside office hours?
Yes, a forwarded call can be taken after closing time too. She doesn't confirm to the caller that a patient is accepted or when treatment will happen; she passes the message to you.
Hear how Lorela talks to a pet owner
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.