Greasy hands, head in the engine. Lorela has the phone.
The garage is loud and dirty hands avoid the phone, especially in tyre-change season when dozens of calls come in a day. Lorela is an AI assistant for garages: she takes the calls you can't get to, writes down the request and the time the customer wants, and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. The number on your garage sign and your website stays yours.
2
Your phone still rings first
You take calls as usual. Lorela steps in when you're deep in an engine or the garage is full and nobody can get to the phone.
3
A summary after the call
Who called, what car they have and what they need - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A tyre change
Finds out the make of the car and when the customer wants to come in, and puts it in the summary. You plan the day, even with dozens of bookings to make.
A puncture on the road
Writes down what the customer describes and can flag urgency in the summary. From the description you decide who to call back first.
A strange engine noise
Sums up the trouble the customer describes - a knock, a whine or a loss of power. You make the diagnosis when you see the car.
A request for a time slot
Notes when the customer would like to come in. You confirm availability and the time against the garage's diary.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
Does she give advice on the price of a tyre change, or just take the request?
She doesn't quote or guess a price. She takes the request and passes it to you, and you quote it when you call back.
Can she handle two seasonal rushes a year?
She can take several calls at the same time, which helps in tyre-change week too. Conversations count toward the monthly limit of minutes; once it is used up, Lorela takes a short message instead.
Does she tell a car from a van?
She writes down the details of the vehicle the customer gives. If the make, model or other details are missing, you fill them in when you call back.
Hear how Lorela talks to a customer
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.