With a patient on the couch. Lorela takes the call.
During a treatment you don't want to interrupt the patient for the phone. Lorela is an AI assistant for physiotherapists: she takes the calls you can't get to, notes the problem described or the request for an appointment, and sends you a summary by email or in the app.
Updated 8 November 2026
How it works
1
Set up forwarding once
Dial a short code on your phone's keypad and the calls you don't answer go to the Lorela number. Your practice's number stays the same.
2
Your phone still rings first
You take calls first. Lorela steps in when you're with a patient on the couch and can't pick up.
3
A summary after the call
Who called, what problem they described and what they need - by email or in the app.
A sample call and summary
What happens when Lorela answers for you? Listen right here, without signing up or entering a phone number.
A sample call with Lorela
What the plumber learns after the call
His boiler is leaking onto the floor. He needs it fixed fast.
- Urgency: urgent
- Call back: tomorrow morning
The summary arrives in the app and by email. You decide when to call back.
Read the sample transcript
- Lorela: Hi, this is Lorela, Mike Carter's virtual assistant. How can I help you?
- Caller: Hi, this is Dan Brooks. My boiler is leaking, there's water all over the floor. I need it fixed fast.
- Lorela: Got it, I'll pass that on right away. How urgent is it?
- Caller: Pretty urgent, it's still leaking.
- Lorela: I'm passing your message to Mike right away. You'll get a call back as soon as possible. Have a good day.
What she handles for you
A new patient
Finds out what the patient is calling about and takes a contact. If they mention a referral themselves, you'll find it in the summary.
Acute back pain
Records the symptoms the patient describes and can flag urgency in the summary. How serious it is and what to do next is for you to judge.
A regular patient reschedules
Looks up your contacts, so she recognises a regular patient by number and notes when they want to move the appointment. You update the calendar.
A question about the treatment
Passes the patient's question on in the summary. Answering a clinical question stays with you.
7 days free, then £15 a month including VAT. Less than one lost job costs. Your plan has a monthly limit of call minutes. Once it is used up, Lorela takes a short message instead.
Frequently asked questions
How does she pass on a message about acute symptoms?
She records the symptoms the patient describes and can mark them as urgent in the summary. How serious it is and what to do next is for you to judge; Lorela is not an emergency service.
Does she ask for a GP referral?
She doesn't ask on her own - she has only a few follow-up questions per call. If the patient mentions a referral themselves, you'll find it in the summary with their contact.
How does a request reach me without an online calendar?
Through the summary by email or in the app, usually within a minute after the call ends. You then enter the appointment in your own calendar.
Hear how Lorela talks to a patient
Two minutes of a sample call say more than this whole page. Call her yourself - then decide.